Shopify Technical Support package comparison

Fixed price for the selected package. Confirm the service scope before ordering.

🛠️ Shopify Premium Technical Support Package – €590 / month (6-month term)

Professional technical support & maintenance for your Shopify store – reliable, fast, and comprehensive – for 6 months.

🔧 PACKAGE CONTENTS

🎨 Design & Banner Support

• Creation of custom banners according to customer requirements

• Publishing included, max. 1x per week

• Exchange of category images upon customer request

⚙️ Technical Troubleshooting & Emergency Help

• Resolution of all technical issues in the Shopify backend or theme

• Response time: max. 24 hours, resolution time: guaranteed within 48 hours

• For emergencies: 24/7 availability via 2 dedicated technicians

🧩 Integrations & App Management

• Amazon account integration

  If no Amazon account exists: setup for an additional fee of +€150

• Integration of Google Maps with route planner function

• Identification & removal of unnecessary or redundant apps

• Monitoring of existing apps (e.g., Translate & Adapt, PageFly)

🖼️ Image Optimization & Basic SEO Structure

• Compression of all store images for load time optimization

• ALT tags for all product & category images in accordance with SEO standards

• SEO-friendly structuring of footer & navigation menu

• Review of visual hierarchy (heading structure, etc.)

⭐ Review Management

• Installation of a review tool (e.g., Loox, Judge.me)

• At least 2 manually curated reviews per main product per month

💬 Communication & Support

• Support via email and WhatsApp

• Response time on business days: max. 24 hours

• Emergency support on weekends for urgent cases

📌 PACKAGE OVERVIEW

• 💶 Price: €590 / month

• 📅 Term: Fixed contract for 6 months

• 🔁 No automatic renewal – project-based service

• 🧾 Monthly summary of all completed measures