Cancellation Policy – SEODROME Digital Marketing Agency

1. General Provisions

Note on the statutory right of withdrawal: This Cancellation Policy does not affect the statutory 14-day right of withdrawal available to consumers. Within the withdrawal period, only the terms of our Withdrawal Policy apply; the cancellation fees set out below only take effect after the withdrawal period has expired, or in contracts with business clients (B2B).

This Cancellation Policy applies to all contracts and services between SEODROME Digital Marketing Agency (hereinafter "Agency") and the Client. By placing an order, the Client accepts the following terms.

2. Cancellation of Services

A service order may only be cancelled in writing (by email). Depending on the timing of the cancellation, the following conditions apply:

• Up to 14 days before project start: Cancellation is free of charge.
• Between 13 and 7 days before project start: 50% of the agreed order amount will be charged as a cancellation fee.
• Less than 7 days before project start, or after the service has begun: 100% of the order amount will be invoiced, as preparation time and work have already been committed.

3. Ongoing Contracts / Subscriptions

For ongoing marketing contracts or subscription-based services, cancellation may be made with 30 days' notice to the end of the month, unless otherwise agreed in writing.

4. Special Provisions for Digital Services

For digital services that have already commenced (e.g. SEO analyses, advertising campaigns, or strategy reports), no refund is available, as these constitute individually rendered services.

5. Force Majeure

Should unforeseeable circumstances (e.g. illness, technical failures, force majeure) affect the delivery of services, the Agency will notify the Client promptly and offer an alternative date or a fair solution.

6. Contact for Cancellations

Please direct your cancellation requests to:
Email: info@seodrome.com
Phone: +49 (172) 2064127